location_0_addressCountryName

OFFSITE

UNKNOWN

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

Customer Support

Role Overview: Support customers via email and live chat (no phone calls), providing accurate and helpful responses. Review user-generated content across marketplaces/apps to ensure it follows company policies and country-specific laws.

ACTIVE

Position: German Customer Support & Content Moderator Location: Malta Role Overview:<ul><li>Support customers via email and live chat (no phone calls), providing accurate and helpful responses.</li><li>Review user-generated content across marketplaces/apps to ensure it follows company policies and country-specific laws.</li><li>Work 70% in customer support and 30% in content moderation.</li></ul>Key Responsibilities:<ul><li>Respond professionally to customer inquiries and complaints.</li><li>Review images, accounts, and text content to maintain a safe online environment.</li><li>Follow and stay updated on client policies and guidelines.</li><li>Accurately report trends, violations, and provide feedback to managers.</li><li>Suggest improvements in workflows and processes.</li><li>Participate in training sessions to ensure quality and compliance.</li><li>Adapt to different workflows, clients, and market requirements.</li></ul>Requirements:<ul><li>C2-level German and good English skills.</li><li>Strong computer skills, especially with Microsoft Office (Excel, Word).</li><li>Attention to detail, quick decision-making ability, and a proactive attitude.</li><li>No prior experience needed – full training will be provided.</li></ul>Working Conditions:<ul><li>Rotational shifts between 7:00 AM and 00:00 Midnight (morning and late shifts).</li><li>5 working days per week, 2 days off.</li><li>Indefinite contract.</li><li>Full onsite training during the first two weeks.</li></ul>Benefits:<ul><li>Health insurance after six months of employment.</li><li>Career progression opportunities.</li><li>Relocation support, including:<ul><li>Airport pickup.</li><li>Hotel accommodation covered (up to 3 weeks).</li><li>Partial flight ticket reimbursement after probation period.</li></ul></li></ul>

Sorter Jobs in Luxemburg

Cross Border Talents