Airport Operations Agent - lux-Airport Control Center

lux-Airport - Société de l’Aéroport de Luxembourg SA

Your next professional destination

Working for lux-Airport

Do you know Luxembourg airport as a passenger? 

Would you like to join our team?

lux-Airport is the company that operates Luxembourg's national airport.

Its main roles are :

• Providing a safe, high-performance infrastructure for the air transport of passengers and goods

• Developing the surrounding areas in terms of activities and facilities.

Our airport has over 120 direct destinations served by 16 airlines.

In 2024, it welcomed some 5.4 million passengers.

Moreover, by handling 830,468 tonnes of freight in 2024, Luxembourg Airport ranks among the top freight hubs in Europe.

lux-Airport currently employs over 390 people from a wide range of backgrounds and nationalities.

The smooth running of our company relies first and foremost on the passion and excellence of our staff.

To continue to meet our commitments and move forward with new projects, we are constantly on the lookout for new talent.

Why joining us?

Working for lux-Airport means working in an exciting and stimulating environment. 

It also means adopting a mindset that is respectful, committed, conscientious, solutions-oriented and optimistic.

In fact, we believe that this approach is the most effective way of fostering personal fulfillment. 

It also creates a working environment where individuals can develop their full potential and expertise.

This perfectly reflects our “Just Culture”.

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Our job opportunity

Today, we are currently recruiting an Airport Operations Agent for the Lux-Airport Control Center.
You will work in the Airport Operations Department.

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Your responsibilities

*Your daily tasks

• Planning the allocation of airport resources (stand, check-in)

• Adjusting these allocations according to changes in the schedule and the specific requests of the various parties involved

• Being the first point of contact by telephone for all airport staff in the event of a problem or emergency, and passing on information to the appropriate people

• Managing passenger boarding and deplaning gates

• Using all available systems (screens, radios, internet, etc.) to assess whether a schedule adjustment is necessary

• Processing and consolidating information to ensure that the Airport Operational Database is continuously updated

• Supervising various operations such as check-in, baggage sorting, operation of the bridges, baggage delivery, etc

• Ensuring the proper management of alarms and guaranteeing immediate communication with all those potentially affected in the event of a high risk

• Acting as a support for the terminal's operating activities

• Identifying and communicating priorities in terms of stand cleaning in winter conditions; liaising with appropriate external service providers

• Ensuring the implementation and improvement of procedures and instructions relating to Airside activities

• Monitoring the various systems of external partners (e.g. ANA, Luxair) and initiating the actions defined in the procedures and instructions

*Your other missions

• Participating in the integration of new employees 

• Participating in waste sorting and energy saving through responsible behavior

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The required profile

Studies / training :

BAC or equivalent experience

Experience :

First successful experience in an operational airport environment

Skills and knowledge required:

*IT Tools

Mandatory:

Microsoft Office suite

*Languages:

Mandatory:

• French: fluent spoken and written (C1 minimum)

• English: operational level in the business - advanced level (B2 minimum)

*Know-how and interpersonal skills specific to the job

• A strong interest in aeronautics and aviation

• Willing to learn and an inquisitive mind

• Ability to prioritise and coordinate tasks

*Other

• Valid driving license B

*Important note on working hours - please apply with full knowledge of the facts

Please note that this position is organized on a shift basis.

Given the restrictive nature of this type of work schedule, we invite you to carefully consider the compatibility of these hours with your private life before applying.

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Our offer

• A compensation based on a salary scale, plus fringe benefits

• A chance to work for an internationally-known and fast-growing Luxembourgish company

• A professional opportunity in the field of aviation, a high-tech sector.

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Note regarding the recruitment process

• The whole application process is managed by Skeeled.

• Our recruitment team will contact you in case your profile matches to our needs.