DEEP - Program Manager
POST Luxembourg
Luxembourg
DEEP - Program Manager
Lieu: Luxembourg, Luxembourg
Entreprise: POST Luxembourg
To strengthen the DEEP teams within our Customer Success team, we are currently looking for a full-time Program Manager (m/f/n).
Vos missions
You will be involved in the Build and Run phases :
- Contribute to the RFP on matters related to service commitments, profitability, governance
- Senior Supplier and provide functional management to the project(s)
- Setup the customer and internal governance
- Run the customer governance and the internal governance.
- Accountable for contract profitability.
- Entry point for customer-initiated new service demands. Dispatch the requests to the relevant processes and validate the related offers. Accountable for financial discussion with the Customer.
- Responsible for the resources assigned to the customer account. Validate spending and "Demande d'achat" for the related customer cost center.
- Oversee delivery activities – Service Delivery and relationship with third parties in case of sub-outsourcing.
- Govern major risks and issues and ensure the implementation of audit remediation plans or corrective measures, within the committed timeline.
- Participate to the presentation of new business development/service offerings to the customer.
- Contract owner. Validate modifications and amendments to the contract.
- Prepare the renewal negotiation and validate changes to service scope or profitability
Votre profil
- Hold a Master's degree with a specialization in project management, and have at least ten years' experience in the relevant field.
- Excellent leadership and communication skills
- Project management skills (Prince2 methodology, PMP, etc.)
- Fluency in French, English and Luxembourgish
Are you interested?
Would you like to take up a new professional challenge in a multicultural, dynamic company that invests in the development and well-being of its employees?
Join us by clicking on “Apply”.
A certified copy of your diploma and a recent copy of your criminal record will be requested during the recruitment process.
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About the Company
POST Luxembourg
POST Luxembourg is the leading postal and telecommunication services operator in the Grand Duchy of Luxembourg. POST Luxembourg also offers a wide range of financial services and philately.
With 75 post and telecom shops, a wide local and multi lingual call center for residential and business customers, we always stay close to our market and customers.
POST Luxembourg Group is one of the largest employer of the country with over 4.600 employees. Our Group is Luxembourg-based with several subsidiaries active in different domains like hosting, ICT solutions, integration, network security, data centers, transport, logistics, web design, consulting...