IT Production officer

IT Production officer

Your day to day

Monitoring & Incident Management

• Monitor production platforms daily to ensure optimal functionality.
• Proactively detect and resolve incidents using advanced diagnostic tools.
• Oversee end-of-day processing, ensuring accurate execution of transactions.
• Document start and end-of-day processes to maintain clear audit trails.

Helpdesk Management & User Support

• Assist in Helpdesk management, handling intervention and development requests.
• Provide first-level support to users when needed.

Supplier Management & IT Maintenance

• Work with the Head of IT to manage supplier relationships and maintain updated tools.
• Install and test updates and patches to ensure regulatory and operational compliance.

KPI Tracking & Reporting

• Produce KPIs on IT production status for performance evaluation.
• Report operational risks to the Risk Department and follow up on corrective actions.
• Log and document incidents in SUN and/or GLPI for efficient tracking.

Profil :

Hard Skills

• Strong IT production and operational task management skills.
• Ability to identify and escalate data integrity and reporting discrepancies.
• Solid understanding of banking operations, regulatory frameworks, and financial reporting.
• Troubleshooting skills for PC-related issues and first-level support.
• Experience with AS400 / Olympic for regulatory reporting and data processing.
• Ability to collect, integrate, and validate data from multiple sources.
• Strong documentation and compliance skills for regulatory reporting.

Soft Skills

• Rigorous & Reliable – Organized, methodical, and committed to deadlines.
• Results-Oriented – Able to use resources effectively and implement solutions.
• Team Player & Communicative – Works well with others and adapts communication to different stakeholders.
• Adaptable & Flexible – Comfortable working in a dynamic environment.