IT Service Desk Officer
EFA
Luxembourg, Luxembourg
UI efa is recruiting a:
IT Service Desk Officer
Responsibilities
As an IT Service Desk Officer, you will play a key role in supporting and managing our company’s IT equipment. Your main tasks will include:
- Providing Level 1 and Level 2 technical support for users (hardware, software, network).
- Installing, configuring, and maintaining workstations and peripherals.
- Diagnosing and resolving hardware and software issues.
- Managing requests through a ticketing system and ensuring proper follow-up.
- Monitoring and managing alert consoles to detect, analyze, and resolve potential issues proactively.
- Participating in IT environment evolution projects (deployment, updates, migrations, etc.).
- Training and assisting users on IT tools and best practices.
Required Profile
- Degree in IT (Associate’s or Bachelor's in Computer Science, IT Support, or related fields).
- Experience in IT support, workstation management, and alert console monitoring is preferred.
- Knowledge of Windows environments, Office 365, and collaboration tools.
- Familiarity with network management, Active Directory, security solutions, and alert monitoring tools.
- Excellent analytical skills, problem-solving mindset, and ability to work proactively.
- Good communication skills and ability to simplify technical concepts.
- Ability to prioritize tasks and work independently.
We can offer you
- A permanent contract
- A varied job and integration into a dynamic, ambitious company that has been established in the Grand Duchy of Luxembourg for more than 25 years
- An attractive package: company agreement, 34.5 days' holiday, meal vouchers, death and disability insurance, supplementary pension, interest rebates, etc.
Interested? Should you feel your profile suits the above description, please send your application letter and CV, quoting the position “2024/10-Legal” directly via the Monster Apply button.
We are looking forward to your application!
N.B.: In order to meet the worthiness criteria provided for in Article 45 of CSSF Regulation No. 12-02 of 14 December 2012 on anti-money laundering and the financing of terrorism, candidates concerned will be asked to produce a recent extract of their criminal record no later than their first day of employment. This document will be dealt with in accordance with the Law of 23 July 2016.
As part of the recruitment process, EFA may collect and process candidates’ personal data. This data will be stored for processing purposes for the period required by law. Candidates may assert their right to access, correct or delete their personal data in accordance with the applicable legal provisions, and in particular with the provisions of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016) and in accordance with the Luxembourg Act of 2 August 2002 concerning the protection of individuals with regard to the processing of personal data. To do so, they must send an email to "To apply, click the Monster apply button"
About us
Efa is a specialized financial services company that has been providing comprehensive fund administration and institutional services since its establishment in 1996 in Luxembourg. Our range of services has expanded far beyond fund administration, and we are now a market leader in providing tailor-made financial products and services.
Among others, efa's services include fund administration, investor services, and regulatory and compliance services. As a result, efa provides a central and independent positioning in the fund value chain, connecting all the major players in the industry.
In 2022, Universal Investment Group acquired efa, a sign of the company's success and reputation as a trusted and reliable partner in the financial services industry.
More information is available at www.efa.eu and www.universal-investment.com.
Our office
- COMPANY SIZE
- 100 to 499 employees
- INDUSTRY
- Financial Services
- FOUNDED
- 1996
- WEBSITE
- https://www.efa.eu/en