IT Service Management Trainee (M/F)
Advanzia Bank
Munsbach, Luxembourg
IT Service Management Trainee
Looking to kick-start your career in the world of IT? We’ve got the perfect opportunity for you!
Dive in and get hands-on experience in the world of payments and credit cards, working for an unconventional digital bank in the heart of Luxembourg!
As an IT Service Management Trainee, you will have the opportunity to explore a range of activities and tasks within an enterprise IT environment. Joining the IT Service Desk team, you will assist users with IT-related issues and provide valuable support. This opportunity is a full-time internship contract of six months. Alternatively, a part-time internship over 12 months is also possible.
ABOUT THE JOB | Your responsibilities
- Assist in incident management and service request fulfilment in our Service Desk
- Provide end-user support remotely and in our office
- Register and manage tickets in our service management system
- Work closely with all areas of IT to support activities outlined in our project roadmap
- Contribute to our User Administration process
- Review, create and improve procedures related to Service Desk activities
ABOUT YOU | Your background, skills and personality
Fresh grad, student or degree in hand?
- You’ve recently graduated and have a degree in IT, computer science, information technology engineering, or a similar field.
- If you’ve finished your higher education or bachelor’s degree, make sure this internship takes place within 12 months of your graduation.
Tech enthusiast and go-to problem solver:
- You will be the first point of contact for colleagues who need help with IT questions or technical problems. We’re looking for someone who enjoys being the ‘’go-to’’ person for troubleshooting, advice and solutions.
- You’re a curious and tech-savvy individual who thrives on exploring new tools, solving technical puzzles, and understanding how things work. You’re that person who gets excited about technology and loves sharing your knowledge with others.
Know-how:
- You have a general understanding of the Microsoft Enterprise technology stack. You also have a good knowledge of Windows 11, MS Office, Teams, SharePoint and collaboration tools.
Soft skills:
- You have good customer and service orientation skills
- You are willing to learn, understand and apply new technologies
- You are eager to work with state-of the-art technology and products
- You communicate clearly and effectively, both verbally and in writing
- You are a collaborative team player who demonstrates self-motivation and proactivity
- You are open-minded and curious, with strong intercultural skills and a good sense of humour