Junior Implementation Specialist
Freightos
Mertert, Grevenmacher
Founded in 2015 and based in Luxembourg, Shipsta by Freightos is a global tender procurement platform that transforms freight procurement for top-tier enterprise shippers. It streamlines tender management by connecting shippers with a vast network of carriers, optimizing logistics operations. In plain terms, Shipsta simplifies the complex world of freight procurement, making it more efficient and accessible for businesses worldwide.
As of 2024, Shipsta joined Freightos, the global booking and payment platform for the trillion-dollar freight industry. The Freightos platform is used by hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters. Oh, did we mention we’re traded publicly on the Nasdaq (CRGO!)
Our team at SHIPSTA by Freightos strives to disrupt the logistics industry - and we firmly believe that teamwork will make our dream work.
We are more than ready to become the world's best logistics eProcurement platform, making it as easy as buying a pizza with your phone. In order to strengthen our Implementation Team for an even greater outreach, we are looking for a Junior Implementation Specialist for big Enterprise sales!
Responsibilities
- Analyse customer requirements and provide technical solutions within our IT system landscape
- Configure our logistics procurement software based on customer specific requirement
- Create and analyse existing SQL queries for performance improvements
- Liaise with Project Managers during a customer implementation cycle and provide necessary support to the implementation team
- Report bug and follow-up on fixes with product development team
- Stay engaged with product teams to understand roadmap and implications for customers
- Focus on the big picture and contribute meaningful feedback and suggestion to other teams, for example Development and Product Management
- Continuous optimization of processes, e.g., through automation, documentation, and standards
- Supporting the development of the core product of SHIPSTA through understanding of customer requirements to create the greatest possible added value for all customers.
Requirements:
Basic Requirements
- Junior / Entry-level
- Understanding of the Logistics industry and Logistics procurement
- SQL knowledge, preferably work experience with PostgreSQL
- Strong analytical mindset
- Knowledge in working with XML/XSLT template maintenance
- Excellent written and verbal communication, interpersonal, and organisational skills
- Experience in working with ticketing tools, incident management and CRM systems
- Being tech-savvy with good technological acumen
- Enthusiasm for agile, dynamic, and fast-growing business environments
Preferred Requirements
- Previous work experience in the Logistics/LogTech industry
- Previous work experience in the SaaS industry
- Work experience with any BI reporting or data modelling tool is an advantage
Why you will love working at Shipsta by Freightos?
- Location: Our office is in Mertert, Luxembourg. You’ll have the option to work from home two days a week in line with applicable regulation & taxation based on your resident country.
- We believe that employees who get better make us all better. We strive for professional development and continuous learning. Alongside career support and guidance, you’ll receive an annual training budget for personal and professional development.
- Participation in the Freightos Group Long Term Incentive Plan (LTIP) subject to LTIP T&C.
- Flexible work schedule.
- Join our team initiatives like on Thursday, it's barbecue time!
- Connecting global freight is easier with a global, multicultural team. You’ll get to work with people who are quite literally from all around the world, gain new perspectives, and experience diverse mindsets and thought processes. It’s not only fun but also a mind-blowing experience.
Freightos is an equal opportunity employer, committed to treating all potential employees fairly and ensuring equal opportunities for everyone.