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Technicien Informatique/IT

SIMAC PROFESSIONAL S.A.

Luxembourg, Luxembourg

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JOB DETAILS
JOB TYPE
Full-time, Permanent
SKILLS
Analysis Skills, Apple iMac, Customer Support/Service, Desktop Administration, Desktop PC, Diploma of Information Technology (General), English Language, Equipment Maintenance/Repair, French Language, Hardware Installation, Hardware Upgrades, IT Service Management (ITSM), Information Technology & Information Systems, Laptop PC, Microsoft Windows Operating System, Network Administration/Management, Network Connectivity, On Site Support, Printers, Problem Solving Skills, Procedure Development, ServiceNow, Smartphones, Software Installation, Team Lead/Manager, Technical Support, Technical Writing, Testing, Videoconferencing, Wireless Communications
LOCATION
Luxembourg, Luxembourg
POSTED
14 days ago
SIMAC PROFESSIONAL S.A. fait partie du Groupe SIMAC créé en 1971 et est dédié à la fourniture de services informatiques au Luxembourg (Délégation de compétences, Professional Services et Gestion de projet) principalement dans le domaine du Système, du Stockage et des technologies Oracle.
Fort de ses 1400 employés et d’un chiffre d’affaires de 275 m€, SIMAC est aujourd’hui présent dans plusieurs pays d’Europe : Hollande, Belgique, Luxembourg, France, Tchéquie, Slovaquie et Hongrie.

SIMAC PROFESSIONAL S.A. recherche un(e) Technicien Informatique/IT pour l'un de ses clients, basé à Esch Sur Alzette.

Responsabilité du Technicien Informatique/IT : 

Part of a Team of Field Technicians, and with the Support of the Team Leader, you will be responsible for the users support onsite and remote for our client' sites.
  • Identify and resolve all types of IT related issues (onsite and remote)
  • Diagnosis and repair of IT equipments and end user computing : desktop, laptop, tablets, smartphone, printers, videoconference for meeting rooms, ….
  • Install and test the assets to ensure the complete system functionality with printer and network connectivity
  • IMAC Management : configuration and installation of equipment for new users, moving equipment from one location to another or from a site to another and upgrading hardware, installation of software / application and disposal of devices in compliance with the client's policy and procedures.
  • Ensure network infrastructure aspects of End User Computing Client Device connectivity, including wireless connections where available and cabling
  • Interface with manufacturers and Third-Party vendors for technical assistance
  • Use of ServiceNow and the various ITSM processes in place
  • User training on new installations and materials
  • Technical documentation and procedure creation and upgrade
  • VIP Support


Profile : 

  • You have a diploma in IT domain and you have 1 year of experience as IT Technician/Field Technician in Windows environment
  • OR
  • You are a recent graduate in IT domain and you had a first experience as IT Support Technician during internships or block release trainings
  • You know how to analyze and solve IT technical problems related to hardware , software, Windows Office, PC installation and maintenance, laptops, printers, phones, ...
  • You speak French and you are comfortable with IT support in English

About the Company

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SIMAC PROFESSIONAL S.A.